Returns policy

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must notify us that you would like to return your item by e-mail to virtufitness@gmail.com .

Returns will only be accepted for the below reasons:

  1. You believe the item to be faulty
  2. You placed a duplicate order by mistake

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund.

You will receive the credit within a certain amount of days, depending on Paypal’s/ your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs on all purchases are non refundable.

If you have any questions on how to return your item to us, contact us at virtufitness@gmail.com